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DIY Photography
Couple's $800 from Walmart camera breaks, Nikon says it's
"gray market" and won't repair it
Dunja Djudjic
@cBS
After Unwittingly Buying Expen...
DOWNERS GROVE PARTLY CLOUDY ARLINGTON HEIGHTS FAIR BERWYN PARTLY
A couple bought an $800 Nikon P1000 for bird photography. And when it broke the company could do nothing to fix it. Even though the camera was bought at Walmart, Nikon considers it to be "gray market gear" and won't repair it, leaving the couple with a "$800 paperweight."
Bruce Gaylord bought the camera for his wife Lisa back in September 2019. Before the bird migration season this year, she spotted the problem. "You should be able to see through the viewfinder and it only shows black,' she told CBS 2. "When I press the button, the lens should extend. I turn it on and nothing."
She tried different Nikon batteries, thinking that the one she used when the problem appeared was dead.
However, each of them gave the same result.
Apparently, the camera was broken. When she took it to the repair service, she learned that it wasn't under warranty. She says that Nikon refused to repair it say- ing "we think it's a gray market."
Since the couple bought the camera at Walmart, they couldn't understand how it could come from the "gray market." It's not a random third-party seller, so it was quite confusing. The thing is the camera was imported. Walmart's website did have an "intl." abbre- viation in the camera model's name, but there was reportedly no description of what it means. Also, while some cameras come with a "no warranty" warning, CBS found several other models that don't come with it. "We at least want people to know. To be careful' Lisa Gaylord told CBS.
DIY Photography Couple's $800 from Walmart camera breaks, Nikon says it's "gray market" and won't repair it Dunja Djudjic @cBS After Unwittingly Buying Expen... DOWNERS GROVE PARTLY CLOUDY ARLINGTON HEIGHTS FAIR BERWYN PARTLY A couple bought an $800 Nikon P1000 for bird photography. And when it broke the company could do nothing to fix it. Even though the camera was bought at Walmart, Nikon considers it to be "gray market gear" and won't repair it, leaving the couple with a "$800 paperweight." Bruce Gaylord bought the camera for his wife Lisa back in September 2019. Before the bird migration season this year, she spotted the problem. "You should be able to see through the viewfinder and it only shows black,' she told CBS 2. "When I press the button, the lens should extend. I turn it on and nothing." She tried different Nikon batteries, thinking that the one she used when the problem appeared was dead. However, each of them gave the same result. Apparently, the camera was broken. When she took it to the repair service, she learned that it wasn't under warranty. She says that Nikon refused to repair it say- ing "we think it's a gray market." Since the couple bought the camera at Walmart, they couldn't understand how it could come from the "gray market." It's not a random third-party seller, so it was quite confusing. The thing is the camera was imported. Walmart's website did have an "intl." abbre- viation in the camera model's name, but there was reportedly no description of what it means. Also, while some cameras come with a "no warranty" warning, CBS found several other models that don't come with it. "We at least want people to know. To be careful' Lisa Gaylord told CBS.